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Attitudes Towards Web Based Marketing Strategies
Let’s face it, most of us are followers. As such, our ideas are a reflection of our associates. Nowhere does this seem to be more true than in our attitudes and behaviors related to advertising and marketing initiatives. So what are the trends in attitudes towards Web based marketing these days? I’ll make some observations based on my experience, and welcome you to contribute to the discussion.
Mediocre: It seems to me that most “normal” (companies outside of new media) small medium size businesses view online marketing as something that, like newspaper advertising, must be done but cannot be expected to produce results. These companies half-heartedly use a small portion of their budget to maintain a neglected Web site and may spend a small amount on mis-managed pay-per-click campaigns. As expected, they get no little or no return on their investment.
Zealots: A less common and more transient group of businesses are searching for a magic bullet. This group spends a great deal of money buying links from Web sites, running poorly conceived pay-per-click campaigns that direct large amounts of traffic to a single landing page that doesn’t continue the conversation started by their pay-per-click ads. They also keep an eye out for the latest trends and adopt them all, one by one. This group gets some results, but because they are frenetic in pursuit of a magic bullet, their ideas are never fleshed out. The return rarely pays for the investment.
Let’s face it. I’m over generalizing. Nobody really fits into a “camp.” At least only a few. I’ve taken both approaches mentioned above. I’ve gotten both manic and discouraged about online marketing. Is there a better way?
I think so. Here are a few components of a successful online marketing strategy:
- A plan for sustainable, original content created to target the needs of your consumer base. Add to the content intentional engagement with the relevant social media tools available. This will drive traffic to your site and create relationships with potential customers, and all this without having to pay-per-click.
- A careful strategy to create relevant incoming links from other Web sites (directories, related businesses, blogs, press releases, article syndication sites and more - especially social media sites). Only the bravest should (in my opinion) hire someone to purchase links. But many disagree with me.
- Research based, targeted and focused landing pages that offer your company’s products in a way that meets a potential customer’s felt needs. These should be targeted around a conversation that begins either in natural search engine results or pay-per-click advertising.
- Speaking of pay-per-click advertising, this strategy has great potential! However, it will never be realized without spending many hours in research, testing, and development of both landing pages (mentioned above) and copy writing for the pay-per-click ads. All campaigns should include a seamlessly developed set of ads that link to landing page that continue the conversation and expand the offer. Taking this route should more than double your response rate (hoping a few “magic bullet zealots are reading).
These ideas are a start towards a coherent online marketing strategy. Do you have any to add? Please comment below.
April 24th, 2007
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Over the last few years not-for-profit and membership agencies have become more tech savvy and have been moving services to their Web sites. These Web sites often include a membership area that is password protected and a membership directory all entered by office staff into the office then transferred to the Web site.
Everything works well for an organization that maintains a database independent of their Web site as long as members cannot edit their own information on the Web site. All this works fine for a couple years until the office staff realizes that members could log in on the Web site and change their passwords and even update their directory listings. The minute that functionality is put on the wish list, the old model of editing the database in the office and uploading becomes increasingly impractical.
These questions need to be answered:
- What happens to the offline database when a member changes their information on the Web site?
- Does this mean I first need to download my database, then make changes, and finally upload it every time I want to edit something?
There are other alternatives. Here are some elements of what I believe an effective strategy contains:
- Simplicity: no double entry. A single online database
- Interactivity: Allows members to change data online as needed
- Accessibility: Allows office staff to retrieve data to print labels etc.
My thinking is that a database solution for the wired membership organization involves using something like Drupal or other content management system that includes tools to manage members along with an interface that allow remote connection to retrieve data for reports. All data maintenance tasks are performed through a Web browser and there is no difficulty in synchronizing user entered values with owner entered data since all data is entered into the same database.
March 2nd, 2007
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Recently, the topic of design process came up in conversation and I submitted rather sheepishly to a friend that I didn’t begin my design process in Photoshop or an image editor, but in CSS. I have always felt a bit unsure about my approach, but cannot feel confident and oriented to a project without getting a feel for the actual content.
I have always needed two elements to create anything beyond the threshold of boring and predictable: clients who like to talk about their dreams and business … perhaps also a bit about design, and samples of actual content with which to work. Anything else provides no real-world grounding for design. It appears that my ideas about the process of design are not as radical as I thought. Andy Clarke’s book, Transcending CSS, makes an excellent case for the “Content-Out” approach.
Anyone who has jumped feet first into CSS design and had some success will find this book a refreshing re-orientation to the basics of where we’ve been, the reasons we’ve been there, and where we should be heading as a Web standards design community.
The technical content and practical advice alone are enough to recommend this volume, but the part of the book I read with the most gusto deals with finding creative inspiration. On occasion, designing for the Web can become somewhat dry, constraining, and predictable. Thankfully, Andy Clarke points out a host of sources for design inspiration as well as many approaches to structuring content and presentation. There is enough here to break a designer out of a creative rut.
This is the most significant Web design book I’ve read in 2006; it has the potential to remain the most significant Web design book of 2007 as well.
January 1st, 2007
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