UserVoice vs. Get Satisfaction
Recently, I wrote an article about UserVoice (www.uservoice.com), a user feedback collection tool. UserVoice helps business owners solicit improvements for a product or service and facilitates voting on those ideas. Business owners can prioritize changes based user feedback.
Today (via Twitter) I came across another service that’s almost identical. Get Satisfaction (getsatisfaction.com) adds some significant value by allowing users to search for and find your company through the website. It also has buy-in from some major corporations, which bodes well for its further development.
Have any of you used Get Satisfaction and/or UserVoice? What are your thoughts on the pros and cons of each service? What strategies work best for implementing either in a business?
2 comments November 1st, 2008
